Shipping
AU Shipping
Important notice: The impact of rising fuel costs
Continued instability in the Middle East has resulted in increased fuel and freight costs across the transport network.
As a result, our freight carriers have now reintroduced higher fuel levies. Accordingly, our temporary fuel surcharge will be reinstated at 1% on all orders when they are placed from Wednesday, 19th August 2026.
As always, we will continue to review and adjust the surcharge in line with market conditions.
Standard Freight
| Order Value (ex GST) | Freight (ex GST) |
| Under $300.00 | $19.90 |
| $300.00 - $599.99 | $29.90 |
| $600.00+ | FREE |
Additional freight charges may apply for bulky, heavy, oversized, specialised services, onforwarding and/or regional or remote surcharges. These charges are applied by our courier and are unfortunately out of our control. Overseas freight charges will be calculated at time of ordering.
Orders to residential addresses are shipped with Authority To Leave for our courier. This means if no one is available to sign for your order, your items will be left at your address. We recommend using a delivery address such as a work, school or business address to ensure a smooth delivery. Orders are unable to be redirected once shipped and re-delivery fees to the same address may apply in certain scenarios.
Please note that drivers may be unable to call or send a text message you prior to order delivery.
Priority Shipping
Priority Shipping moves your order to the top of our processing queue for faster dispatch.
Orders placed before 12pm AEST on a business day will be prioritised for same-business-day dispatch. Orders placed after 12pm AEST will be prioritised for dispatch on the next business day, although we’ll do our best to dispatch them sooner where possible.
Business days exclude weekends, public holidays and scheduled closure periods (including our Christmas/New Year closure).
Priority Shipping is subject to stock availability and does not guarantee a specific delivery date. Delivery times after dispatch are subject to the freight carrier’s network and service conditions.
Shipping Times
With the exception of personalised items or overseas orders, we generally ship within 2-3 business days of receiving your order.
This timeframe is subject to change during peak periods so please contact us if your order is urgent.
We've provided the below map to be used as a guide for our standard freight delivery times in business days once the order has left our warehouse.
Standard Freight - Post Office, PO Box and Australia Post services
As our standard freight service is via courier, we are unable to deliver orders to Australia Post services including:
- Post Offices (this includes taking items to Post Offices if you are not home)
- Post Office (PO) Boxes
- Australia Post Parcel Lockers
- Locked Bags
- Private Mail Bags
- Roadside Mail Boxes
If you require your order to be shipped via Australia Post instead of our standard courier, please contact us.
Authority To Leave (ATL)
As our orders are shipped with a courier, you may choose to nominate a safe place at your address the driver can leave your order. If no delivery instructions are left, the driver may choose to leave your order at your address without a signature. If you do require a signature upon delivery of your order, be sure to enter this in your delivery instructions when placing your order.